Refund & Returns Policy

At Britto Online Shop, customer satisfaction is our priority.

• If you receive a damaged, defective, or wrong product, you can request a return or exchange within 7 days of delivery.
  
  

• Products must be unused, unworn, and returned with original tags and packaging.
  
  

• Refunds (if applicable) will be processed within 7–10 business days after we receive and inspect the product.
  
  

• Certain items (such as discounted products, innerwear, or customized orders) are not eligible for return/refund.
  
  

For any return or refund request, please contact our customer support team with your order details.

Email: info@britto24.com 

Whats Up : 01511843743 

29, Shuvash Bose Avenue, 2nd Floor, Luxmibazar, Sutrapur, Dhaka-1100